FAQ

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FAQ's

Do You Ship Live Fish ?

We Ship LIVE FISH all over Australia, Via Qantas Freight and Toll Air Express.

We also ship large aquariums as well, via Mainfreight, Aussie Fast, Australian Post and other couriers.

Do You Make Custom Tanks and Filters ?

We custom design and manufacture any size aquarium and filtration system to suit your needs.

Can You Get In A Specific Product or Fish ?

We will try our best, just give us a call or email. Thus, we will see what we can do for you.

Ordering Live Fish - What is your guarantee / DOA Policy ?

We do allow a claimable DOA (Death On Arrival) to all customers, providing photo evidence of our packaging with dead fish on arrival of the consignment. Thus notify us immediately. Such evidence will help to justify the refund or replace of stock to you. As you can appreciate after fish has been released into your tank we don’t offer a refund.

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